VoIP Trends for 2018

Now that it's 2018, VoIP is also getting older yet, more updated! VoIP services are going strong because of unparalleled mobility. Moreover, VoIP developers have this constant urge to improve technology- say hello to a lot of excitement in this hopeful year, 2018.

Faster networks shall improve VoIP call quality

I hope you know- this year expects to experience 5G mobile networks! Therefore, leaving a great impact on VoIP calls. As per updates, 5G is 10X faster than 4G implying, reduction in issues like echoes, jitters, packet losses and so much more.

With that amazing upgrade in a network, download speeds, video conference quality etc. in VoIP services by several VoIP providers across the world will get better.

Get empowered by this little yet, wonderful change!

AI or, artificial intelligence shall enhance telecommunication systems

For the record, artificial intelligence or AI has great implications for VoIP systems. The beauty of AI is that it has the ability to recognize bad quality calls, low bandwidth and so on.

It is anticipated that AI unified communication program shall analyze conversations, speech patterns and e-mail correspondence in no time, in order to produce essential insights into sales performance as well as customer behavior. 

Here's a note for marketing firms- try out VoIP services this 2018 and enjoy a guaranteed improvement in customer services and sales tactics.

Say hello to smarter voice assistants!

AI, this year, is predicted to be able to answer calls too! All thanks to AI champions like Siri, there is immense improvement in voice assistance and language processing. AI is also getting better at abiding by simple commands, having different interactions with customers.

Take this, for instance, voice bots are now being able to handle simple FAQs and on the other hand, the customer services agent are resolving more complicated issues.

If implemented for the best, you and the rest of the world will see the best results this year.

Bye-bye old telephone systems

Until last year, there were quite a lot of PSTN service phones or, landline phones which were just sad. It was a pitiful scenario- people paid Rs. 3/ min for calls and the landlines didn't even work half the time!

We all know PSTN is going to cling on to us forever, maybe. However, the number shall become minimal which is a good thing.

VoIP migration is a must this year because of these upgrades which won't cost you too much! Believe and live a smarter choice from the business perspective as well as a personal perspective. Or else, the world shall go ahead of you and you'll never know!

Contact:

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5 Call Center VoIP Trends to Watch out For in 2017

In the year 2012, ICMI compiled the trend of call center VoIP solutions in one and said that the following are the trends until 2016:

1. Meeting service agreements
2. Customer satisfaction
3. Increasing agent productivity
4. A rise in sales and profits
5. Lowering operations cost

Now, in the year 2017, things have changed, as predicted. So, here are the trends for call center VoIP solutions for the year: 

1. Chatbots

The internet is taking over, technologies are becoming more and more dynamic as the years are passing by. Chatbots is one of technology’s product wherein there's a demand for more convenient and faster service. Chatbots are being adopted by several call centers – they get in touch with customers, interact with them as per the keywords used (the keywords act as triggers.) This technology is just perfect for tasks like requesting for account information or for bill payments through automated systems, lessening the overall task of employees.

2. Customer service via social media

As you know, most of the customers you're serving are active in at least one social media site. Make the most out of it and engage your customers using social media platforms. It's become quick customer service! Also, it makes a huge difference to establish a call center's presence online, giving your clients another mode to communicate with you- more customer- centric.

3. Employee engagement

A must-Be it business VoIP phone service or residential VoIP or any other business, employee engagement is a must! You spend months and years of your time, resources and so on, on him and lose out on him for just one reason- the right kind of employee engagement. Employee engagement activities like building employee morale, emotional attachment towards to company, team building activities, feeling important in the company are a few of them. Remember, if you lose out on him, it's going to be hard to get back on track!

4. Overall customer experience

Just like the employees', customers also need to have a valuable experience which they can cherish forever and never let go off! Remember, if you make the customer happy, it's the company's success- it's going to lead to brand loyalty, a rise in the brand image, leading to more and more conversions and so on. It's important to provide each customer with them- centric experience. They too need to feel wanted and important.

5. Technology Ecosystems

Every moment, a new technology arises. Remember, you need to be updated with these technologies and upgrade from time to time. Else, you'll fade out sooner than predicted. Make use of smart features of VoIP services like analytic reporting, call recording and so on to work on your overall productivity.

Above all, it's essential to understand your clients. What they want, why they want it and how to provide them with it! It's psychological, the happier you keep your clients, the happier your company will be.