Monday 18 December 2017

9 Reasons Why Business VoIP is a Must for you

Voice over Internet Protocol (VoIP) has an assortment of incredible uses for business. In this article, we will impart ten uses to you and give you a touch of data about how these highlights can help your association. VoIP solutions are genuinely simple to send at most organizations, spares cash, and is rich with awesome business-accommodating highlights. We figure you might be astonished by what you can finish because of VoIP services.

Continue perusing to find ten incredible approaches to help your business utilizing VoIP. VoIP can enable your profitability, to keep your business streamlined, and enable you to deal with your group.



1. Conferences- Voice and video

You can set up telephone calls with various members, because of VoIP highlights. One phone call highlight incorporates extensive quantities of members, connecting together brings with over a hundred people. This is extraordinary in the event that you intend to have a substantial meeting, class or gathering. You can have a video gathering or simply utilize sound, on the off chance that you do as such.

2. Call Screening

With call screening, you can screen out specific calls to enable you to expand your efficiency and furthermore enable you to maintain a strategic distance from calls from con artists or other people who ought not call your telephone framework.  

3. Entryway Passage Bell

Another imaginative utilization of VoIP has you make an entryway bell by coordinating your cell phone, your VoIP framework and your security framework together. You can have your entryway bolt/open instrument controlled from your cell phone and choose on the off chance that you need to enable individuals at your way to enter the building. You can set up a video and sound encourage to the entryway and see and speak with them before choosing on the off chance that you need to open the entryway—making this an awesome approach to enhance your building's security usefulness and furthermore monitor who is traveling every which way at your business.

4. Phone message to Email

You can have your voice messages interpreted to your email, so you can read the full content of your messages, on the off chance that you need, and access them abide far from your telephone. This can make it less complex to deal with your phone message. That way, you have your voice message and messages across the board place and you don't need to leave your email screen to get your messages on the two frameworks.

5. Music on Hold

At the point when individuals call your business, what do they hear when they are on hold? Many organizations still do leave this clear and have nothing play back for guests, yet it bodes well to set up this element on your VoIP account so guests don't hang up out of fatigue or disappointment. This can help keep guests on your telephone longer, so you don't chance losing significant business. You can set up the music to dependably play at whatever point guests are put on hold.

6. Fin/ follow me feature

This feature keeps your telephone framework working at whatever point individuals are far from their work areas and can't answer the telephone. As you go on business trips, advance out of the workplace or go home to complete your work remotely, you may need your telephone calls tail you there. It is reasonable to set up your business telephone framework that way, at whatever point conceivable.

Along these lines, as well, summons to cell phones from the workplace can at present give off an impression of being dealt with inside the workplace building. Indeed, even cell phones appear as though they are simply operators noting calls as a feature of a similar telephone line. Regardless of where your operators are, they can take an interest as a feature of the telephone framework.

7. Remote Working

You can even work remotely with VoIP, making it simpler to make tracks in an opposite direction from your office. Or on the other hand, you can set up an office at home, make a conveyed group and work from anyplace, and so forth. With VoIP services, you are not confined by geology. You can contract your group from anyplace and have them all associated into a similar telephone framework, as though they were a piece of the same physical office area. This can enable you to finish more at work and lift your efficiency, as well. With dispersed groups winding up increasingly normal, numerous organizations require an approach to keep everybody in close correspondence. VoIP can make that conceivable.

8. Call Need

You can set need rules for calls coming in to your telephone lines, making it conceivable to effortlessly dismiss calls or forward them to different expansions in light of need levels. You can likewise set up call lines that assistance channel calls as indicated by need. Doing this is useful for organizations that are keen on controlling who is calling, how calls are replied, and who answers telephone out of this world in.

For example, in the event that you need to ensure inside calls from administration are taken care of quickly rather than tossed into the telephone line, you can set up the telephone line to organize calls rolling in from those particular telephone numbers. You can likewise set up various levels of client benefit, in the event that you need, enabling a few clients to have higher need in the telephone lines.

9. Barge in and Whisper Highlights

Did you know you can even give preparing and criticism to specialists while they are amidst a call with a client? Utilizing freight ship, you can enter a call and tune in, enabling the operator to think about it or keeping that a mystery from them. In any case, the guest has no clue you are tuning in to the call. With whisper highlights, you can make notes and send them to specialist amid the call and discuss continuously with the operator while they are on the telephone, and the client does not know. This makes it less demanding to give preparing to specialists while they are amidst telephone calls.

You can utilize this as a quality control work, as well, permitting you or somebody from your group to tune in on calls and either remain covered up to the operator or enable the specialist to know they are being watched. It makes it simpler to know about what specialists are doing on the telephone and how they are taking care of calls.

IP Momentum

Web: www.ipmomentum.com
Email: info@ipmomentum.in
70/25, 80ft Circular Road,
Koramangala 4th Block,
Bangalore-560034, Karnataka

Wednesday 6 December 2017

5 Measures you must try out to prevent VoIP hackers and fraud

It’s pretty easy to hack into VoIP systems with the help of hackers, frauds etc. but, this can be taken under control with the help of the hacks given below. Are you wondering about what happens when your business VoIP phone or, call centre phone is hacked into? You’re prone to all kinds of cyber-crimes like toll- fraud, virus alerts etc.

For start- ups, small businesses, etc., losing out on thousands of dollars can turn out to be a major damage. Which is why, we’re here at your disposal, and we’re here to provide you with the best ways to prevent such scenarios:

Before that, know the importance of protecting your VoIP phone system- 
The Federal Communications Commission (FCC) has yet to release regulations for VoIP fraud, which means that the customer is still held financially liable for hacked calls. 



1. Protect Phone and Account Credentials

Ensure your phones are protected and account credentials too
A recent study said that 40% of internet users have experienced their accounts getting hacked. Their notifications are altered, passwords are stolen and so on. With businesses at stake, this kind of a hack can make the business fall apart. Sometimes, all it takes to hack your device is a Google search.

Most VoIP providers provide with pre- set passwords which is available online. Phone web may not have any automatic lock so, it’s easy to attack your interface with unlimited keygen passwords. However, you must be careful at all times.

Post buying a new business phone, here’s what you must do- change the password. If not done so, there are high chances for you to forget about it, leading to severe problems. A suggestion- try changing your password at least once in 6 months if you care about your account, meeting the following criteria:


  • Minimum 12 characters
  • Special characters, numbers, lower case, upper case, etc.
  • Don’t make your password very obvious


Ensure you update the admin portal password for your VoIP service provider as well. Else, it can be damaging. In fact, you should give the credentials to people who need it- not declare it out loud!

2. Network Address Translation (NAT)- Enable it!

The beauty of NAT is that it has the ability to provide your VoIP phone, computers and other devices with a private IP address which only LAN can see./with the help of this process, a barrier is created between the traffic from the open internet and the phone! If the hacker cannot locate the IP address of your device, he definitely cannot hack into your system!

For the ones who are taking NAT and hacking very lightly, well, don’t! You are more vulnerable to attacks. Make the most out of this wonderful shield.

3. Phone Web Interface- disable it!

The web interface in your VoIP phone is the one which provides room for your IP phone to upgrade, change properties etc. It can download a backup configuration of the phone, which will reveal the usernames and passwords of the phone's users in plain text.
Once the phone web interface is enabled, your network is most vulnerable for fraudent purposes. It’s not compulsory for the hacker to be on the LAN- all he needs is the phones private IP address!
Passwords which are highly difficult may also not help you protect your phone from getting hacked. Remember, you receive pre- set passwords? Even if the password was changed, the hacker can discover the credentials using key cracking software.
There’s a high possibility that your IP phone hasn’t been locked in spite of previous attempts. Remember, a hacker is capable of trying out 10 different passwords each second! Once he’s hacked into your system, your phone, configuration etc., it’s all under his control!
What’s recommended is that you turn off your phone’s web interface. Re- enabling is possible so, reach out to your VoIP providers and they’ll help you out!

4. Close Port 80 must be closed with a Firewall

A port is nothing but an active channel to the internet on your router. VoIP phones require LAN connections for accessing the internet! 
Port 80 is particularly susceptible to hackers, because the traffic is HTTP, the kind you come across on most websites. The web interface for your VoIP phone is also in HTTP, which means that hackers can potentially burrow into Port 80 on your router, and access the web interface as if it were any other public website. Until you close Port 80, your phone's web interface will have a public IP address that anyone on the internet can access. That's why you should close port 80 with a firewall.

5. Disable International Calling

Disable international calling if you ain’t making any! Try purchasing a calling card instead, ensuring you keep track of your phone records as well. Reason being, it’s convenient from any acker across the world to just make an international call and hack into your systems in the span of seconds.
 Prevent frauds and hackers coming into your work life by making the most out these preventive measures. Else, you can always rely upon the best of VoIP providers in India, USA, Canada etc., wherever you are.