Several aspects of VoIP make it a very flexible, efficient and scalable technology. Here's how VoIP makes it work at it's best for it's clients:
1. Faxing over VoIP
Even today, clients fax each other all the time. Some things cannot be replaced- one of the is fax.
Back then, when faxing came into being, they were used with the help of landlines. Even today, in spite of having VoIP phones, we fax using our landlines and fax machines. What if it breaks down someday and you have to send a fax immediately? VoIP offers something called digital faxing via VoIP services, eliminating the need to maintain a landline just for faxing along with a fax machine! Digital faxing has helped so many organizations send a receive files via their email inboxes. The incoming faxes can be printed, if required as they are attached to emails in an image format. Outgoing faxes also have the same procedure.
For a long time, companies haven't made use of the very versatile, VoIP services- Faxing over VoIP function. But, it's no longer so.
2. Security systems integrated
Another reason to have landlines in the office building- Not anymore!
Most security systems are integrated with analog phone for enabling operations, to allow visitors enter and so on. For a long time, this was next to impossible with the help of VoIP technology. This feature again, is not too popular amongst all- deployments can work well with security systems now to enable door locking, visitor entry and other options.
It's a good news for several enterprises which are considering to upgrade their security and VoIP systems for their premises at the same time.
Also read: Qualities You Must Look For In Your VoIP Service Provider
3. Call analytics
The lifeblood of any business is no more money or equipment, it's the data as a matter of fact! Data in today's time plays an integral role in every company's process to drive it towards efficiency and productivity. Voice communication is no more different. With the help of analog phones, barely any data could be collected and analyzed. Ever since VoIP has taken over the data network, integration with other software's, destinations, frequencies and so on can be generated periodically for analysis.
Analytics reports can be extremely useful for improving quality of calls, evaluating the need of new features or to determine customer satisfaction as well. You'll have all the information like, where the voice mails are being re- routed, whether the signals are always busy or not and so on.
4. Call screening
Call screening options using analog phones were very limited back then. It was frustrating and extremely distracting. Some action was needed on the receiver's end which would cause major interruptions at crucial points of time! VoIP technology is simple- users can set up their own rules with regard to when their phones could ring or where.
For instance, the CEO of xyz company can block 3 hours a day during which the calls are automatically redirected to his colleague or the concerned individual and is allowed to contact the CEO only through their office. The rest is sent across as voice mails.
5. Find me / follow me
All the users have to do is as a list of numbers which can be used when they have to get in touch with him via call. All these numbers either ring one by one or simultaneously so that the caller is able to reach the user irrespective of where he is! This feature can be combined with call screening to make sure that only certain numbers can reach out to them.
6. 'Whisper to employees'
This is a funny yet amazingly effective one, especially, beneficial for the sales team of any company. All they need to do is put the client on hold and clarify their doubt or finish any task quickly and go back to work. That way, they do not lose out on their customers and their colleague too can help them instantly!
VoIP is not just a technology, it's beyond that. Reason being, it can provide so much by taking so little. Make the most out of VoIP to see great results!
IP Momentum is the leading VoIP service providers in India For Business, Residential's,also offering UK,USA Toll Free Numbers, unlimited VoIP calling plans and so on..
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